Shipping policy

UK Delivery

  • Standard delivery (2 to 4 business days) - £4.99 or FREE on orders over £75
  • Express delivery* (1 to 3 business days) - £7.99 or FREE on orders over £100
  • Premium delivery* (next working day if ordered before 12pm) - £9.99

 

European Delivery

  • Standard delivery (2 to 17 business days) - Between £10 and £30 depending on country and region.

 

Rest of World Delivery

  • Standard delivery (3 to 17 business days) - £25

 

Orders being sent internationally can take a little longer than domestic shipments. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you may have been provided with. Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they clear customs.

 

Customs & International Import Charges

 

  • Please note: VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery. 
  • Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

 

Additional Shipping Information

 

  • Orders are sent via a courier of our choice.
  • If you are away from your address when delivery is attempted, the courier will put a card through your door allowing you to re-book a delivery or allow you to pick up the order from a depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. Team GB reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.


Despatch Information

 

  • We always endeavour to ship orders as quickly as possible, but there may be delays during peak times and busy trading periods (for example: Black Friday).
  • All orders placed after midday Monday-Friday will be shipped on the next business day. We do not pick, pack and dispatch orders on the weekend.
  • All stated delivery times are estimated and are from the day of dispatch, not from the day of order.

 

Delivery Problems

 

  • All delivery issues must be reported within 1 business day of the date of delivery with supporting images.
  • If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it has been lost or stolen.
  • If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging, you may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.

 

 

*Delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.