Refund policy
Product Returns
We offer a no-hassle returns policy for the following reasons:
- You change your mind or do not like the item
- The item doesn't fit
- The wrong item has been received
- The item is damaged
Returns can be processed up to 30 days after the date of delivery.
We offer two types of return:
- Refund
- Exchange
How to Return an Item
To return an item to Team GB Store, please go to our Return Portal and follow the steps.
Return Terms
Return Charges
Returns for UK customers are free of charge, regardless of the return reason.
For International returns, customers will be responsible for arranging their own shipping back to Team GB Store. Only refunds will be processed for any international returns.
Refunds
On return of the item/s refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.
Exchanges
We offer exchanges when you request to return an item.
Additional Return Information
All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return.
All items must have intact packaging, including relevant swing tags, labelling, branding and any accompanying marketing material specific to the item.
The item must not be visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem the item unsaleable.
If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return only part of a bundle product.
Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.
Return Exceptions
Exceptions are swimwear, underwear and customised items which cannot be returned unless faulty or any personalisation is incorrect based on the original details submitted at time of ordering. Protective lining: Did your item have protective lining? We can only accept a return if this protection hasn’t been removed due to health reasons.
